Complaints

At Palladium Insurance Limited each of our customers is important to us and we are always pleased
to hear about any aspect of your membership that you feel has worked well, or that you have had
problems with.

In the first instance please contact Palladium Insurance Limited in writing at:

Palladium Insurance Limited
Second Floor, Block A, Lefebvre Court
Lefebvre Street
St Peter Port
Guernsey
GY1 2JP
E-mail: info@palladiuminsurance.gg

If we have not been able to resolve the problem and you wish to take your complaint further, please
write to the Palladium Insurance Limited Board:

Palladium Insurance Limited
Second Floor, Block A, Lefebvre Court
Lefebvre Street
St Peter Port
Guernsey
GY1 2JP

On the rare occasion that we are not able to settle your complaint ourselves, you may also refer
your complaint to the Channel Islands Financial Ombudsman at:

Channel Islands Financial Ombudsman (CIFO)
P O Box 114
Jersey, Channel Islands
JE4 9QG
Email: enquiries@ci-fo.org
Website: www.ci-fo.org

Jersey local phone: 01534 748610
Guernsey local phone: 01481 722218
International phone: +44 1534 748610